Frequently Asked Questions

Yes, you can track your order. Once your order is shipped, you'll receive an email with tracking information. You can also track your order by visiting the 'Track Order' page on our website or by logging into your account and checking the 'My Orders' section.

If your order hasn't been shipped yet, you can cancel it by logging into your account, navigating to 'My Orders,' and selecting the cancel option. If your order has already been shipped, you'll need to wait for it to arrive and then initiate a return.

We accept returns within 30 days of delivery as long as the items are unused, in their original packaging, and with all tags attached. To initiate a return, go to 'My Orders,' select the item you want to return, and follow the prompts to generate a return label. You can then drop the package off at the designated carrier. Refunds are processed within 7–10 business days after we receive the returned item.

Yes, we offer exchanges for different sizes or colors of the same item. To exchange, follow the return process but choose 'Exchange' instead of 'Return.' We'll ship the new item once we receive the original.

You can reach our customer support team through several channels: Live Chat (available 24/7 on our website), Email (send your inquiries to care@markat.online and we'll respond within 24 hours), and Phone (call us at 01222498863 from 9 AM to 6 PM, Monday to Friday).

Check the FAQ page for more detailed answers to common questions. If you still need help, don't hesitate to reach out to our support team via live chat, email, or phone.